Office Administrator

Anglo Skills College is a Higher Education registered provider offering wide range of courses including BTEC HNC, HND in Business, Marketing and Computing, and English language courses

Prospective applicant will have at least three-year experience within a similar role. 

Applicant must be a good team member, self-motivated and possess the ability to work under his/her own initiative.

Key Duties and Responsibilities

• Manage the day-to-day running of the college office, ensuring that administrative activities are carried out efficiently and professionally.
• Answer and manage incoming telephone calls, responding to enquiries appropriately and directing calls to the relevant member of staff where necessary.
• Meet and greet students, visitors, clients, parents, professional representatives and other stakeholders, providing a welcoming and professional first point of contact.
• Manage diaries and appointments, arranging meetings and coordinating schedules for relevant staff and management.
• Prepare, type and format correspondence, letters, reports, meeting documents and other administrative materials.
• Draft and distribute routine correspondence and communications as required.
• Maintain effective communication and correspondence with professional organisations, external agencies and other relevant stakeholders.
• Respond to and manage student-related enquiries, providing appropriate information and referring matters to the relevant department or manager when required.
• Maintain accurate and up-to-date administrative records, files and documentation, ensuring confidentiality and compliance with college procedures.
• Liaise with the management and relevant departments to coordinate administrative activities and ensure matters are followed up appropriately.
• Escalate issues, concerns or matters requiring management attention and discuss these with first-line management and/or senior management as appropriate.
• Receive and implement executive direction regarding issues arising within the office and ensure agreed actions are followed through.
• Assist with the organisation and coordination of meetings, appointments, events and other college activities.
• Support staff and management with general administrative tasks and ad hoc duties as required.
• Ensure that enquiries and requests are dealt with promptly, courteously and professionally.
• Handle sensitive and confidential information appropriately and maintain a high standard of professionalism at all times.
• Contribute to the effective communication and smooth running of the college by working collaboratively with staff across different departments.
• Provide basic IT support to students and staff on Microsoft Office, VLE, Moodle etc. (training will be provided)
• Undertake any other reasonable administrative duties consistent with the role and responsibilities of the post.

The successful applicant will possess excellent written and oral communication skills and be IT literate. The position requires sufficient knowledge of administration and management.

Post/Emails

• Daily check emails and follow on emails or refer to manager
•  Print relevant documents attached to emails where needed.
•  Open post, refer documents to manager, file if necessary
•  Increase database of emails and potential clients and companies.
•  Provide continue feedback and contact to existing clients and customers and partners.

Correspondence /Filing

• Maintaining all files records of students and staff.
•  Maintain stock for books and stationery.
• Develop relationship with link business and coordination bodies.

Diary maintaining:

•  Maintain and update diary daily and update the appoint diary of senior management.
• Remind manager of bookings, events, important issues etc.
•  Review the diary and plan with new objectives to expand the business.

Digital/IT Skills

• Excellent Telephonic manners and Telephone greeting.
• Excellent communication and Digital skills
•  Familiar with Social media platforms
• Confident in using Microsoft Office Software

Personal Attributes

The post holder should be:

• Professional and reliable.
• Well organised and proactive.
• Approachable and customer-focused.
• Discreet and trustworthy.
• Flexible and adaptable.
• Confident in communicating with people at all levels.
• Able to use initiative while recognising when matters should be referred to management.
• Committed to providing a high standard of administrative and student support.

 

Desirable Skills

Any experience within an educational environment, and with website development and maintenance is desirable.

Job Types: Full-time, Part-time

Schedule:

• Monday to Friday
• No weekends

Work Location: In person